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A non-profit enterprise · 100% of profits go to charity · Free UK delivery over £75
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Delivery & Returns
Every basket leaves our Oxfordshire workshop the morning it's due to arrive with you — at peak bloom, packed with care.
If you're in Oxfordshire (any OX postcode), delivery is always free— on every order, every basket, every subscription delivery. We hand-deliver locally so we can place the basket exactly where you'd like it.
Subscriptions also include free bracket fitting on your very first delivery, so you can hang your basket immediately without any DIY.
Not sure if you're in our local area? Check your postcode.
For anywhere else in the UK, we ship via insured courier in carefully cushioned, plant-safe packaging — designed specifically for living arrangements.
| Service | Delivery | Cost |
|---|---|---|
| Evri Standard | 3–5 working days | £8.99 |
| Royal Mail Tracked 48 | 2–3 working days | £11.99 |
| Parcelforce Express24 | Next working day | £15.99 |
| DHL Express | Next day before 12pm | £22.99 |
Order 4 or more baskets in a single delivery and we discount UK courier delivery by 25% automatically at checkout.
Tracking is sent to your email the moment your basket leaves us. We don't ship on Fridays or weekends — plants travel best mid-week.
Every basket is planted-to-order. From the moment you place your order, please allow:
After your first subscription delivery, your next basket arrives every 4 or 6 weeks (whichever rhythm you chose) on the same day. We'll email you the week before each delivery so it never catches you out.
Subscriptions arrive on a steady rhythm — your choice of every 4 weeks (recommended) or every 6 weeks. Each delivery is a brand new, seasonally-planted basket — never the same twice.
Subscriptions begin with a minimum of 8 deliveries. After that, your subscription continues month-by-month and can be cancelled anytime by getting in touch.
Every basket leaves our workshop hand-planted, watered, and at peak bloom. If your basket arrives damaged in transit, or doesn't thrive within the first 14 days through no fault of your own, we'll replace it free of charge.
Just email us a photo within 14 days of delivery at hello@perennabloom.comand we'll arrange a replacement on your next available slot.
Because every basket is freshly hand-planted to order with living plants, we're unable to accept returns on delivered baskets in the same way you would a non-perishable product. However, here's exactly how we handle every situation:
Email us within 14 days with a photo. We'll send a free replacement on your next available delivery — no questions, no return needed.
The same freshness guarantee applies. Photo, email, replacement. Living plants occasionally have an off day in transit and we take full responsibility.
One-off orders and subscriptions can both be cancelled for a full refund up to 24 hours after ordering, provided we haven't already started planting. After that, your basket is already being prepared so we're unable to refund the materials.
Subscriptions can be cancelled anytime after your 8th delivery. Once cancelled, no further deliveries or charges are made. Past deliveries aren't refundable as the baskets were freshly planted and delivered.
Illness, bereavement, a sudden move — talk to us. We're a small team and we'll always look at individual circumstances fairly. Email hello@perennabloom.comand we'll find a way.
Refunds, where applicable, are processed within 5–7 working days back to your original payment method.
Every basket we send carries care, craftsmanship, and a quiet contribution to the Perenna Foundation. We want every delivery to feel meaningful — to you and to the families we support.